Responsible Gaming at fi99

fi99 believes that gambling, when kept in perspective, is a perfectly valid form of adult entertainment. Our games are designed to be exciting, fair, and transparent. However, we also understand that for a small number of people, gambling can move beyond entertainment and start causing real harm — to their finances, relationships, and mental wellbeing. That is why fi99 has built a comprehensive responsible gaming framework that gives every player in Bangladesh the tools they need to stay in control.

The tools described on this page are available to every fi99 player at no cost and without any requirement to justify your reason for using them. If you ever feel that your gambling is getting out of hand, fi99 asks you to use these tools without delay. If you are unsure, please contact our support team at [email protected] — all responsible gaming requests are treated with complete confidentiality and without judgment.

The golden rule at fi99 is simple: only ever gamble with money you can afford to lose. Gambling with money that you need for rent, food, bills, or family expenses is never a good idea, regardless of how confident you feel about a particular outcome. Every game of chance on the fi99 platform — from cricket betting to slots to crash games — has a built-in house edge. Over time, the platform will always return less than it takes in. There is no strategy, system, or pattern that can change this mathematical reality.

Healthy gambling also means setting boundaries before you start playing, not after you have started losing. Decide in advance how much you are comfortable spending, treat it as the cost of entertainment (just like buying a cinema ticket), and stop when you reach that limit — win or lose. fi99's deposit and loss limit tools are specifically designed to help you enforce these pre-set boundaries automatically, so you never have to rely on willpower alone in the heat of the moment.

Activating any of the responsible gaming tools at fi99 is straightforward. Here is how to get the help you need, quickly.

1. Log in to your fi99 account and navigate to the Account Settings section. All responsible gaming tools — deposit limits, loss limits, session reminders, and cooling-off — can be activated directly from your account settings without needing to contact support.
2. For self-exclusion, contact the fi99 support team directly via email at [email protected]. State that you wish to self-exclude, specify the period you want (or request permanent exclusion), and include your registered username. fi99 will action your request within 24 hours and confirm by return message.
3. If you are in immediate distress or feel that you cannot safely wait for a response, you may also request an emergency account lock by emailing [email protected] with the subject line 'EMERGENCY ACCOUNT LOCK'. fi99 treats all such requests as priority and will lock the account as fast as possible.
4. Once your responsible gaming request has been processed, fi99 will send a confirmation to your registered contact details. Keep this confirmation for your records. If you do not receive a confirmation within 24 hours, follow up immediately at [email protected].

fi99 strictly enforces a minimum age of 21 years for all registered players. Age verification is required at registration and may be requested again at any time — for example, when you request a withdrawal or when our compliance team flags an account for review. Acceptable age verification documents include a National Identity Card (NID), passport, or other government-issued photo ID. All identity documents submitted to fi99 are handled in accordance with our Privacy Policy and are stored securely with restricted access.

If you are a parent or guardian who is concerned that a person under the age of 21 in your household may have created a fi99 account or accessed the fi99 platform, please contact us immediately at [email protected]. fi99 will investigate and, if an underage account is confirmed, will close it, delete all associated personal data to the extent permitted by law, and return any real-money balance held in the account.

Responsible gaming is a shared commitment. fi99 will always do its part — but players also have an important role to play. By registering and using the fi99 platform you agree to uphold the following personal responsibilities.

• You confirm that you are aged 21 or above and that you are gambling voluntarily with your own discretionary income, not money needed for essential living expenses.
• You will not share your fi99 account credentials with any other person, and you will not allow any person under the age of 21 to access the fi99 platform through your device or account.
• You will make use of the responsible gaming tools fi99 provides and will contact support if you feel your gambling behaviour is changing in a way that concerns you.
• You will not attempt to circumvent any responsible gaming restriction that you or fi99 have placed on your account, including by registering new accounts during an active self-exclusion period.
• You acknowledge that gambling outcomes on fi99 are determined by certified random number generators and that no outcome is predictable, guaranteed, or influenced by previous results.