fi99 Frequently Asked Questions

Creating a fi99 account takes under two minutes. Visit the fi99 platform, click the registration button, and enter your mobile number, a secure password, and your date of birth to confirm you are 21 or older. You will receive a one-time verification code via SMS to complete the process. Once verified, your account is live and you can make your first deposit immediately using bKash, Nagad, or Rocket.

fi99 requires KYC verification to confirm your identity and ensure compliance with its account security standards. Accepted documents include your National Identity Card (NID), a valid Bangladeshi passport, or a government-issued photo ID. You will typically be asked to submit a clear photo or scan of your chosen document. KYC verification is required before processing your first withdrawal. Upload your documents via the Account Settings section of your fi99 profile — most submissions are reviewed within 24 hours.

The minimum age to register and play on fi99 is 21 years old. fi99 strictly enforces this requirement and uses age verification at the point of registration and again when processing withdrawal requests. Any account found to be held by a person under 21 will be immediately suspended and closed. If you are a parent concerned that a minor has accessed the platform, please contact [email protected] immediately.

To reset your fi99 password, click the 'Forgot Password' link on the login page and enter your registered mobile number. fi99 will send a one-time reset code to that number via SMS. Enter the code, choose a new strong password (at least 8 characters, mixing letters, numbers, and symbols), and confirm. Your account will be accessible immediately. If you do not receive the SMS within a few minutes, check that your number is entered correctly and contact [email protected] if the issue persists.

No. fi99 strictly allows one account per person. Operating multiple accounts is a breach of the fi99 Terms and Conditions and will result in all associated accounts being permanently closed and any balances forfeited. If you already have an account and have trouble accessing it, please contact [email protected] rather than creating a new one. This rule also applies during any active self-exclusion period — attempting to register a new account while excluded is prohibited.

Depositing via bKash on fi99 is fast and takes under two minutes. Log in to your fi99 account, navigate to the Deposit section, select bKash as your payment method, enter the amount you wish to deposit (minimum ৳200), and follow the on-screen instructions to complete the transaction from your bKash app or by dialling *247#. The funds appear in your fi99 account almost instantly after the bKash transaction is confirmed. fi99 does not charge any deposit fee.

The minimum deposit on fi99 is ৳200 for mobile wallet methods including bKash, Nagad, Rocket, and Upay. For bank transfer methods such as Dutch-Bangla Bank, BRAC Bank, or Sonali Bank, the minimum may be higher — check the Deposit page for the current figure for your chosen bank. fi99 does not impose a maximum deposit limit, though your payment provider may have its own transaction limits for a single transfer.

Withdrawals to Nagad on fi99 are typically processed within 1 to 4 hours during standard business hours (Bangladesh Standard Time, UTC+6). In most cases players receive their funds in under an hour. During peak periods or if your account is undergoing routine verification, processing may take up to 24 hours. fi99 recommends completing KYC verification before your first withdrawal to avoid any delays. If your withdrawal has not arrived within 24 hours, contact [email protected] with your transaction reference.

The minimum withdrawal amount on fi99 is ৳500 for mobile wallet methods (bKash, Nagad, Rocket, Upay). For bank transfers the minimum is ৳1,000. Before making your first withdrawal, ensure your KYC verification is complete — unverified accounts cannot process withdrawals. fi99 does not charge a withdrawal fee, but your mobile wallet provider may apply a standard transaction charge on their end.

fi99 itself does not charge any fees on deposits or withdrawals. However, your payment provider — bKash, Nagad, Rocket, Upay, or your bank — may apply their standard transaction charges. These charges are set by the payment provider, not fi99, and will be displayed in your payment app before you confirm the transaction. fi99 recommends using bKash or Nagad for the fastest and most cost-effective transfers.

Yes. fi99 covers Bangladesh Premier League (BPL) matches with a wide range of betting markets. You can bet on match winners, top batsmen, total runs, first over totals, player performance props, and live in-play markets that update ball-by-ball during BPL fixtures. fi99 also covers the IPL, ICC T20 World Cup, Test series featuring the Bangladesh Tigers, and domestic tournaments. Check the Cricket section of the fi99 platform for live odds on upcoming BPL fixtures.

All slot games on fi99 use certified Random Number Generators (RNG) provided by reputable studios including Pragmatic Play, NetEnt, and Microgaming. These RNG systems undergo independent testing to confirm that every spin outcome is genuinely random and not influenced by previous results or bet size. The Return to Player (RTP) percentage for each slot is published by the game provider and is available in the game's information panel — most slots on fi99 carry an RTP between 94% and 97%.

Yes. fi99 is built mobile-first and is fully optimised for Android and iOS smartphones. You do not need to download a separate app — the fi99 platform runs directly in your mobile browser (Chrome, Firefox, Samsung Internet, Safari). All game categories including cricket betting, live casino, slots, and crash games like Aviator are accessible on mobile. For the best experience, ensure you are on a stable internet connection, either 4G/5G or a reliable Wi-Fi network.

fi99 offers a full live casino lobby powered by Evolution Gaming and Ezugi, featuring real-time games with professional dealers streamed in HD. Available titles include Live Roulette, Live Blackjack, Live Baccarat, Lightning Roulette, Crazy Time, Dragon Tiger, Teen Patti, Andar Bahar, and Speed Baccarat. Tables are available around the clock with multiple stake levels to suit both casual players and high rollers. The live casino section is accessible from the fi99 homepage or the fi99 Casino page.

fi99 offers a welcome bonus for new players who register and make their first qualifying deposit. The bonus details — including the match percentage, maximum bonus amount in BDT, and the games eligible for play — are displayed on the fi99 promotions page and may change periodically. Welcome bonus funds are subject to wagering requirements before withdrawal. Always read the specific bonus terms before claiming, as conditions such as minimum odds and time limits apply.

A wagering requirement (also called a rollover) is the number of times you must bet your bonus amount before the bonus funds become withdrawable as real cash. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place a total of ৳20,000 in qualifying bets before you can withdraw. On fi99, the specific wagering requirement for each promotion is stated in the bonus terms. Cricket betting and slots typically count 100% towards wagering, while some game types may count less — always check the terms.

Yes. All fi99 bonuses have an expiry period, which is stated in the individual bonus terms at the time of claiming. Typical expiry windows range from 7 to 30 days from the date the bonus is credited to your account. If you do not meet the wagering requirement within the stated period, the bonus and any winnings derived from it will be removed from your account. Check the fi99 promotions page for the exact expiry condition of each active offer.

In most cases, yes — cricket betting qualifies for fi99 bonus wagering on fi99. However, the exact eligible markets and any minimum odds requirements for cricket bets to count towards your wagering requirement are specified in the individual bonus terms. Always verify the terms before placing bonus bets on BPL, IPL, or T20 World Cup fixtures. If a specific promotion is tagged as slots-only, cricket bets will not count towards that particular offer's rollover.

fi99 uses SSL encryption across the entire platform, meaning all data transmitted between your device and fi99's servers — including payment details, account credentials, and personal information — is encrypted and protected from interception. fi99 also employs two-factor authentication (2FA) for account logins and uses certified RNG systems for all games to ensure fair outcomes. Player funds are held in segregated accounts separate from fi99's operational funds, adding a further layer of financial protection.

If you feel that gambling is having a negative impact on your life, fi99 offers voluntary self-exclusion for periods of 1 week, 1 month, 3 months, 6 months, 1 year, or permanently. To activate self-exclusion, email [email protected] with your registered username and your chosen exclusion period. Your account will be locked within 24 hours and all marketing communications will stop immediately. During self-exclusion you cannot log in, deposit, or place bets. Permanent self-exclusion cannot be reversed.

Yes. fi99 allows every player to set daily, weekly, or monthly deposit limits directly from their Account Settings without needing to contact support. Once a limit is set, it takes effect immediately and cannot be exceeded. If you want to reduce your limit, the reduction applies right away. If you want to increase a limit, a mandatory cooling-off period applies before the higher limit becomes active — this is intentional, to prevent impulsive decisions during a losing streak.

If you suspect unauthorized access to your fi99 account, act immediately: change your password via the Account Settings page, then email [email protected] with the subject 'URGENT ACCOUNT SECURITY' and describe the suspicious activity. The fi99 security team will review your account activity, freeze any suspicious pending transactions, and work with you to secure the account. fi99 recommends enabling two-factor authentication (2FA) on your account to prevent unauthorized access in the future.