fi99 Privacy Policy — Your Data, Handled Responsibly
This Privacy Policy explains what personal data fi99 collects, why we collect it, how we use it, and the rights you hold over your information as a fi99 player in Bangladesh.
fi99 collects personal data through several channels: directly from you when you register an account, make a deposit or withdrawal, contact customer support, or complete KYC verification; automatically when you use the fi99 platform through technical and usage data; and from third-party payment processors (such as bKash and Nagad) and identity verification services where you have consented to such sharing. We do not collect any sensitive personal data beyond what is required for identity verification and responsible gaming compliance.
- Registration data: your chosen username, mobile number (Bangladesh format), date of birth, and the password you create. This data is collected at the point of account creation and is required to establish your fi99 account.
- KYC and identity verification data: government-issued photo identification (such as a National Identity Card or passport), proof of address, and any supporting documentation requested by our compliance team as part of the know-your-customer process.
- Financial transaction data: the amounts, dates, and methods of all deposits and withdrawals made through your fi99 account, including the mobile money wallet identifiers (bKash wallet number, Nagad account, Rocket account) and card details (card type and last four digits only — fi99 does not store full card numbers).
- Gaming activity data: your complete wagering history on fi99, including games played, bet amounts, outcomes, bonus usage, free spin usage, and any self-imposed responsible gaming limits you have set on your account. This data is retained for regulatory compliance and to operate the responsible gaming tools available to you.
- Device and technical data: IP address, device fingerprint, browser type and version, operating system, screen resolution, and session timestamps. This data is collected automatically when you access the fi99 platform and is used for security monitoring, fraud prevention, and platform optimisation.
fi99 does not collect data from minors. Our platform is restricted to adults aged 21 and above. If we become aware that personal data has been collected from a person under the age of 21, we will delete that data immediately and close the associated account without notice.
fi99 uses personal data only for the purposes described in this Privacy Policy. We do not use your data for any purpose that is incompatible with the purposes for which it was collected without first obtaining your consent. The primary purposes for which fi99 processes personal data are as follows.
- Account management and platform access: to create and maintain your fi99 player account, authenticate your identity at login, process your transactions, and provide you with access to all fi99 platform features including games, bonuses, and responsible gaming tools.
- Identity verification and KYC compliance: to verify that you meet the age and identity requirements applicable to fi99 account holders, and to satisfy our obligations under applicable anti-money laundering regulations.
- Payment processing: to process your deposit and withdrawal requests, verify that payment methods are registered in your own name, and maintain accurate financial records of all transactions on your fi99 account.
- Security and fraud prevention: to monitor account activity for signs of unauthorised access, fraud, money laundering, bonus abuse, or collusion; to investigate suspected breaches of our Terms & Conditions; and to protect the integrity of the fi99 platform and the interests of all players.
- Responsible gaming: to operate the responsible gaming tools available on the fi99 platform, including deposit limits, session time reminders, and self-exclusion; to identify patterns of play that may indicate a player is experiencing gambling-related harm; and to fulfil our responsible gaming obligations.
- Customer support: to receive, process, and respond to your support enquiries, complaints, and requests; to maintain records of communications for quality assurance and dispute resolution purposes; and to improve the fi99 customer support service.
fi99 processes personal data only where a lawful basis for processing exists. The principal legal bases on which fi99 relies are as follows.
- Contractual necessity: the majority of the personal data fi99 processes is necessary to perform the contract between fi99 and the player — specifically, to operate the player's account, process transactions, and deliver the gaming services the player has requested.
- Legal obligation: certain data processing is required to comply with applicable law, including anti-money laundering regulations, KYC requirements, and data retention obligations. fi99 cannot waive these obligations and will process the relevant data regardless of any individual player's objection where legal compliance requires it.
- Legitimate interests: fi99 processes certain data on the basis of its legitimate interests in operating a secure, fraud-resistant, and commercially viable platform. This includes security monitoring, fraud detection, and platform analytics. fi99 will not rely on legitimate interests where those interests are overridden by the player's own interests or fundamental rights.
- Consent: where fi99 processes personal data for purposes beyond those described above — for example, sending optional marketing communications — it will first obtain your explicit consent. You may withdraw consent for any consent-based processing at any time by contacting fi99 support.
fi99 does not sell, rent, or trade your personal data to any third party. fi99 shares personal data with third parties only in the limited circumstances described below, and only to the minimum extent necessary for the specified purpose.
- Payment service providers: fi99 shares transaction data with the Bangladesh payment processors used on the platform (bKash, Nagad, Rocket, Upay) and with international card payment processors (Visa, Mastercard acquiring banks) solely for the purpose of processing your deposit and withdrawal requests. These providers are contractually bound to process your data only as necessary for payment processing and are not permitted to use it for any other purpose.
- Identity verification providers: fi99 shares identity documents and personal data with authorised KYC and identity verification service providers for the purpose of verifying your identity and age. These providers operate under strict data processing agreements and are permitted to use your data only for the specific verification purpose.
- Game studios and technology providers: fi99 works with certified game studios including Pragmatic Play, Evolution Gaming, Ezugi, Spribe, and others. These studios operate game servers that process gaming session data in real time. The data shared with game studios is limited to what is technically necessary to deliver the game and is governed by data processing agreements.
- Regulatory and law enforcement authorities: fi99 will disclose personal data to regulatory bodies, law enforcement agencies, courts, or other governmental authorities where required to do so by applicable law, court order, or regulatory direction. fi99 will notify the affected player of any such disclosure where it is legally permitted to do so.
All third parties with whom fi99 shares personal data are required to maintain appropriate technical and organisational security measures to protect that data. fi99 does not permit any third-party service provider to use player personal data for their own independent marketing, analytics, or business development purposes.
fi99 uses cookies and similar tracking technologies on its platform to ensure the site functions correctly, to keep you logged in during your session, and to collect anonymous analytics data that helps us understand how players use the platform. The following types of cookies are used on fi99.
- Strictly necessary cookies: these are required for the fi99 platform to function. They maintain your login session, remember your language preference, and enable core platform features such as the game lobby, account balance display, and deposit flow. These cookies cannot be disabled.
- Analytics cookies: fi99 uses anonymous analytics tools to collect aggregated data on how players navigate the platform, which games are most popular, and where users encounter errors or difficulty. This data is used to improve platform performance and user experience. Analytics data is anonymised and cannot be used to identify any individual player.
- Functional cookies: these cookies remember your preferences and personalisation settings on the fi99 platform, such as your preferred game category, notification settings, and responsible gaming limits you have configured. Functional cookies improve your experience by ensuring the platform presents relevant content each time you return.
- Security cookies: fi99 uses session-based security tokens and device fingerprinting cookies to detect and prevent unauthorised access attempts, account takeover attacks, and fraudulent activity. These cookies are an essential component of fi99's account protection infrastructure and cannot be disabled.
You may manage your cookie preferences through your browser settings. Please note that disabling strictly necessary or security cookies may impair your ability to use the fi99 platform. fi99 does not use advertising cookies or cross-site tracking cookies, and does not participate in any third-party advertising network.
fi99 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The following general retention periods apply: account data and KYC records are retained for a minimum of five years from the date of account closure, in accordance with anti-money laundering regulatory requirements; financial transaction records are retained for a minimum of five years from the date of each transaction; gaming activity records are retained for three years from the date of each session; and customer support communications are retained for two years from the date of resolution.
Where fi99 has retained data beyond the minimum retention period purely on the basis of legitimate interest and there is no longer a legitimate interest in retaining it, fi99 will delete or anonymise that data. Players may request early deletion of their data in certain circumstances — see Section 8 (Your Rights) for further details. fi99 will retain anonymised, aggregated data indefinitely for statistical and platform improvement purposes; such data cannot be used to identify any individual.
fi99 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security infrastructure includes SSL/TLS encryption for all data transmitted between your device and the fi99 platform; encrypted storage of sensitive data including passwords (stored as salted hashes, never in plain text) and identity documents; role-based access controls that restrict access to personal data to only those fi99 staff members who require it for their specific job function; regular security assessments and penetration testing of our platform infrastructure; and multi-factor authentication requirements for administrative access to fi99 systems.
Despite these measures, no internet-based platform can guarantee absolute security. In the event of a data breach that affects your personal data, fi99 will notify affected players as soon as reasonably practicable and will take immediate steps to contain the breach, assess its scope, and mitigate any harm. fi99 strongly recommends that players use a unique, strong password for their fi99 account and enable any available two-factor authentication features.
As a fi99 player, you hold a number of rights over the personal data that fi99 holds about you. fi99 is committed to facilitating the exercise of these rights promptly and without undue obstruction. To exercise any of the rights described below, please contact fi99 support with your registered account details and a clear description of your request.
fi99 will respond to all data rights requests within 30 days of receipt. In complex cases, fi99 may extend this period by a further 30 days, in which case it will notify you of the extension and the reasons for it. fi99 will not charge a fee for handling data rights requests except where requests are manifestly unfounded or excessive, in which case a reasonable administrative fee may apply.
The fi99 platform is strictly restricted to adults aged 21 and above. fi99 does not knowingly collect, process, or retain any personal data from individuals under the age of 21. Age verification is a mandatory step in the fi99 registration process, and fi99 uses both self-declaration and documentary verification to confirm that all registered players meet the age requirement.
If fi99 discovers that a registered account is held by a person under the age of 21, it will immediately suspend and close the account, delete all personal data associated with the account to the extent not required for legal compliance, and return any real-money balance held in the account (where the balance was legitimately deposited and the account was not otherwise in breach of our Terms & Conditions). If you are a parent or guardian and believe your child has created a fi99 account, please contact our support team immediately at [email protected].
fi99 may send you promotional and marketing communications about bonuses, new games, platform updates, and special events — including seasonal promotions aligned with Eid, Pohela Boishakh, and major cricket tournaments such as the BPL and IPL — where you have consented to receive such communications. Consent to receive marketing communications is separate from the agreement to these Terms & Conditions and is entirely voluntary.
You may opt out of marketing communications at any time by contacting fi99 support and requesting removal from our marketing list. Opting out of marketing communications will not affect your ability to use your fi99 account or receive service-related communications (such as transaction confirmations, account security alerts, and KYC requests), which are sent on the basis of contractual necessity and cannot be opted out of while your account remains active.
fi99 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the services we offer. Where any change materially affects the way we handle your personal data, fi99 will provide advance notice by posting the updated policy on the fi99 platform at least 14 days before the changes take effect and, where technically feasible, by sending a notification to your registered mobile number.
The date shown in the 'Last updated' notice at the top of this page reflects the effective date of the current version of this Privacy Policy. We encourage you to review this page periodically to stay informed about how fi99 protects your data. Continued use of the fi99 platform after the effective date of any update constitutes acceptance of the revised Privacy Policy.
If you have any questions about this Privacy Policy, wish to exercise any of the data rights described in Section 8, or have a concern about the way fi99 has handled your personal data, you may contact the fi99 support team at any time. All privacy-related enquiries are handled with complete confidentiality and will receive a response within 30 days of receipt.
fi99 data protection contact: [email protected]. Please include your registered username and a description of your enquiry in all correspondence. fi99 will acknowledge receipt of your request within 5 business days (Bangladesh Standard Time, UTC+6) and will provide a full response within 30 days.
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